For chiropractic clinics
An AI receptionist for chiropractors that knows where its job ends
An AI receptionist for chiropractors should answer the questions your front desk answers every day, send the patient a booking link, and hand anything clinical to a person. MoFluent sets it up on your clinic's own facts, connects it to Jane, Cliniko or ChiroSoft, and writes the rules for what it must never say. It covers the calls that come in while your team is with patients and after the doors close.
What it answers
The questions that tie up a chiropractic front desk
Each answer comes from a fact sheet your clinic approves, not from the internet. If the answer is not on the sheet, the receptionist says so and offers a callback.
Hours and holidays
Today's hours, holiday closures and which practitioner works which days. "Is Dr. Lee in on Saturday?" gets a real answer and a link to her schedule.
Direct billing
Which insurers you bill directly, what the patient pays on the day, and a reminder to check their own plan's coverage. It never promises that a plan will pay.
The first visit
How long it takes, what to wear, what to bring, and how intake forms work if your clinic sends them ahead. The questions that make a new patient nervous enough not to book.
Parking and directions
Where to park, which entrance to use, the nearest transit stop and whether the building is accessible. Specific to each location if you have more than one.
Booking and rescheduling
Sends the right booking link by text, for the right practitioner and location. Reschedules and cancellations follow your policy, and the front desk sees every one.
Fees and new-patient questions
Your published fees, whether a referral is needed, and what a first assessment includes, worded exactly as your clinic approved.
What an AI receptionist for chiropractors must never do
A receptionist, human or AI, is not a clinician. The rules below are written into every clinic setup we build, and we test the receptionist against them before it goes live.
- No clinical advice. It does not tell a caller whether chiropractic care will help their condition, which stretch to do, or whether to take anything for the pain.
- No diagnosis. "It sounds like a pinched nerve" is never said. Symptoms are recorded in the caller's words and passed to a practitioner.
- No promises about results. It describes services. It does not say how many visits a patient will need or what outcome to expect, which also keeps it inside your regulator's advertising rules.
- No guessing. If a question is not covered by the approved answers, it says it will have someone call back, and it logs the request.
Red-flag symptoms go to a human or to 911
Your practitioners decide the red-flag list, and the receptionist treats anything on it as urgent. A list might include chest pain, sudden weakness or numbness on one side, loss of bladder or bowel control, numbness in the groin or inner thighs, a sudden severe headache, and pain after a serious fall or car accident. When a caller describes one of these, the receptionist stops booking and says something like this:
"I'm not able to assess symptoms. If this could be an emergency, please hang up and call 911 now. I'm also flagging your message for a practitioner to call you back."
During opening hours, the same trigger can transfer the call straight to the front desk. Every red-flag call is logged and sent to the clinic immediately, not in the next morning's summary.
After hours
After-hours calls, the handoff and the morning summary
Calls get missed while the team is treating, at lunch and after close. The receptionist covers those gaps and hands everything back cleanly.
Every call gets answered
Overflow during the day and every call after hours. Callers hear your clinic's name and are told they are speaking with an automated assistant, so nobody is misled.
The booking link arrives by text
The caller gets the right link while still on the line, and can book that night. If they would rather talk to a person, the receptionist books a callback instead.
A person can take over at any time
Callers can ask for a human. During hours the call transfers. After hours it becomes a callback request at the top of the front desk's list.
The front desk starts the day informed
A short summary of every call: who, why, what they were sent, and whether they booked. Unbooked new-patient calls get follow-up through missed call text back and your CRM.
The booking-link flow into Jane, Cliniko or ChiroSoft
The receptionist does not keep its own calendar. It sends patients into the scheduler your clinic already runs, so there is one schedule and no double booking.
| Scheduler | What the receptionist sends | What happens next |
|---|---|---|
| Jane | The Jane booking link for the clinic, practitioner or location the caller asked about | The patient books in Jane, and Jane sends its own confirmation and reminders |
| Cliniko | The clinic's Cliniko online bookings link or embedded booking page | Cliniko confirms the booking. Its public API allows a closer connection if the clinic chooses |
| ChiroSoft and desktop systems | A link to an online booking page built around the scheduler | The request reaches the front desk with a confirmation, as in our North York build |
Jane has no open API, so on Jane the receptionist works through booking links rather than reading the schedule directly. Our Jane App integration page explains what that means in practice.
Proof from a ChiroSoft clinic
A Natural Path To Health, a chiropractic clinic in North York, runs ChiroSoft on its own computers. MoFluent built an hourly sync from ChiroSoft into a modern CRM and an online booking page that checks each practitioner's open times and takes family and group bookings. That is the kind of scheduler work an AI receptionist depends on. Read the full chiropractic case study.
Privacy basics
Patient privacy and PHIPA in Ontario
Callers say health details whether you ask for them or not. The setup has to assume that.
Under Ontario's Personal Health Information Protection Act (PHIPA), a clinic that provides health care is generally a health information custodian and stays accountable for personal health information handled on its behalf, including by service providers acting as its agents. The Information and Privacy Commissioner of Ontario's Privacy Management Handbook for Small Health Care Organizations is a practical starting point.
- The receptionist collects only what booking needs: name, contact details and reason for the call in the caller's words
- It does not ask for health history, and symptom details go to a practitioner, not into marketing lists
- Whether calls are recorded or transcribed, and how long anything is kept, is your clinic's decision
- Your privacy policy and service agreements cover the receptionist before it goes live
This is a summary, not legal advice. Confirm your obligations with your privacy officer or the IPC. Clinics in other provinces and in the US have their own rules.
Start with the 7-Day Clinic Rescue
Most clinics fix missed calls first, then add the receptionist.
- Missed-call rescue: every unanswered call triggers a text straight back
- Speed-to-lead: web enquiries get an instant reply
- A multi-step reminder sequence, beyond stock reminders
- 24/7 online booking with confirmation
- Simple reporting the owner can actually read
Measured against a baseline we agree in week one. Details on the clinics page.
Questions
Frequently asked questions
Can an AI receptionist give medical advice to chiropractic patients?
No, and a well-built one is designed not to. It answers practical questions about hours, billing, parking, the first visit and booking from a fact sheet the clinic approves. It does not diagnose, suggest treatment or predict results. Clinical questions are logged in the caller's words and passed to a practitioner for a callback.
What happens if a caller describes an emergency?
The clinic sets a red-flag list with its practitioners, such as chest pain, sudden one-sided weakness or loss of bladder or bowel control. If a caller mentions one, the receptionist stops booking, tells them to call 911 if it could be an emergency, and alerts the clinic immediately. During opening hours it can transfer the call to staff.
Does an AI receptionist work with Jane App?
Yes, through booking links. Jane has no open API, so the receptionist cannot read or write the Jane schedule directly. Instead it texts the caller the Jane booking link for the right practitioner or location, the patient books in Jane, and Jane sends its own confirmation and reminders.
Is an AI receptionist PHIPA compliant?
No tool is compliant on its own. Under PHIPA, the clinic as health information custodian stays accountable for information handled on its behalf. Compliance comes from how the receptionist is set up: collecting only what booking needs, limiting recordings, written agreements with service providers and a privacy policy that covers it. Confirm the details with your privacy officer.
Will patients know they are talking to an AI?
They should, and ours tell them. The greeting says it is the clinic's automated assistant, and callers can ask for a person at any time. During opening hours that transfers the call. After hours it books a callback that sits at the top of the front desk's list the next morning.
How much does an AI receptionist for a chiropractic clinic cost?
It depends on call volume, how many locations and practitioners you have, and which scheduler you run. We price after a free audit call, once we know how many calls you are missing and when. Many clinics start with missed call text back and add the receptionist once the basics are working.
Can the AI receptionist book appointments directly?
It sends the caller a booking link for your existing scheduler while they are on the line, so the booking lands in Jane, Cliniko or the booking page built around ChiroSoft. That keeps one schedule and avoids double booking. Rescheduling and cancellation requests follow your clinic's policy and are visible to staff.
Next step
Find out how many patient calls your clinic misses
Start with a free leak audit. We look at when calls go unanswered and what callers ask, then show you what the receptionist would cover.